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introduction to knowledge management

introduction to knowledge management

It is the deliberate and systematic collaboration of an organization’s people, technology, processes, style and structure in order to add value through reuse and innovation. Unfortunately, there’s no universal definition of knowledge management (KM), just as there’s no agreement as to what constitutes knowledge in the first place. As such, Knowledge management is perhaps best clustered as a science of complexity. Stay tuned for the next article in which we’ll discuss: In you enjoyed this article, check out the second article in the Knowledge Mapping series: How to Build a Knowledge Map. Executing the knowledge component of business activities as an explicit concern of business in strategy, policy, and practice at all levels of the organization. . . . What is Knowledge Management? 4 Multidisciplinary Nature of KM 6 The Two Major Types of Knowledge 8 The Concept Analysis Technique 9 History of Knowledge Management 12 From Physical Assets to Knowledge Assets 16 Leaner Organizations − Organizations are adopting to a lean strategy where they understand customer value and focus on key processes to continuously increase it. Mind mapping allow us to create intuitive models of the common knowledge (ontologies) which are easy to navigate and work with. Corporate Amnesia − We are freer as a workforce, which creates issues regarding knowledge continuity for the organization and places with continuous learning demands from knowledge worker. We are all very familiar with working with folders and folders within folders (a taxonomy). Knowledge management is the transformation of knowledge in the form of insights, understandings, and practical know-how that we all possess in other manifestations like books, technology, practices, and traditions within organizations of all kinds and in society in general. × The way we do it is as follows: first choose a specific company objective that is closely connected to knowledge (low hanging fruit), second define a small community of practice around it and give them a clear goal. 1 Learning Objectives 1 Introduction 2 What Is Knowledge Management? Nowadays, the boundaries of companies and organisations are blurring as the world is becoming increasingly connected. . Knowledge Utilization 3. The overall objective is to create value and leverage and refine the firm's knowledge assets to meet organizational goals. Every now and then, companies decide to embark on a knowledge management initiative, because many executives recognise intellectual capital as their most valuable asset. Knowledge management is a key way to harness these changes and in this article I’ll explain why and how to do so. A brief history of knowledge management concepts is outlined, noting that much of KM existed before the actual term came into popular use. Introduction to Knowledge Management Systems for Libraries $ 175.00 Dates: June 7 - July 4 Credits: 1.5 CEUs or 15 PDHs Knowledge management (KM) is the application of theories, principles, methods, and practices designed to achieve organizational goals. A brief introduction to the basic elements of knowledge management for non-practitioners interested in understanding the subject. Learn. In my experience, SharePoint and Wikis won’t fulfill this principle, especially when it comes to re-arranging, which is why we advocate for knowledge mapping. There are three distinct perspectives on Knowledge Management which leads to a different estimation and a different definition. Washington, DC: The National Academies Press. APQC KM Principal Research Lead Lauren Trees and Executive Director of Client Solutions Cindy Hubert start by defining knowledge management and explaining why organizations pursue it. . National Academies of Sciences, Engineering, and Medicine. In this series of articles, we will elaborate on how to implement a successful knowledge management initiative and how collaborative mind mapping can help with this process. on the Search field type the name of the country. Have documents which are easy to create, share and re-arrange. The utilization of the knowledge activities at the resources connected to knowledge which is limited and assisted through an extensive choice of aspects will result in KM. Traditional benefits are well known by most organisations.These include: 1. better use of existing resources 2. increased productivity and consistency 3. establishment of best practices 4. creation of institutional memory 5. team retention 6. faster learning curves 7. competitive advantage 8. capacity to replicat… . Knowledge management is seen as a business process, integrating knowledge, people, processes, strategies, techniques and technologies. 2. Introduction to Knowledge Management Question Title * 1. by their knowledge). Knowledge Management Definition and Solutions Knowledge Management (KM) topics covering definition, systems, benefits, and challenges. In addition, Knowledge Management can maximise the value of an organisation’s intellectual base, across diverse functions and disparate locations. 2017. Knowledge management (KM) cannot be achieved with a single definite activity. Knowledge Management Explained The classic one-line definition of Knowledge Management was offered up by Tom Davenport early on (Davenport, 1994): “Knowledge Management is the process of capturing, distributing, and effectively using knowledge.” Probably no better or more succinct single-line definition has appeared since. Finally, start working on that specific domain for that specific target. Knowledge management is the systematic management of an organization's knowledge assets for creating value and meeting tactical & strategic requirements. So…what is knowledge management? . Knowledge management is the concept under which information is changed into actionable knowledge and made available effortlessly in a usable form to the people who can leverage it according to their needs. Early in the life cycle of a process, knowledge is normally developed by the central research, development, and engineering groups. These are usually referred to be knowledge activities. The main objective of knowledge management systems is to identify knowledge and explicate it in a way that it can be shared in a formal manner, and thus reusing it. From the dashboard Click menu. It helps in transferring the intellectual assets of the firm to value processes such as innovation and knowledge acquisition. It consists of the initiatives, processes, strategies, and systems that sustain and enhance the storage, assessment, sharing, refinement, and creation of knowledge. . It involves an assortment of activities. Maintaining a direct link between an organization’s intellectual assets both explicit (recorded) and tacit (personal know-how) and positive business results. In simple words, knowledge management incorporates both holding and storing of the knowledge perspective, with respect to the intellectual assets. There are three distinct perspectives on Knowledge Management which leads to a different estimation and a different definition. This is a guest post by Manel Heredero, MEng. An introduction to Knowledge Mapping, as we demonstrate how to use MindMeister to map knowledge. Knowledge Management develops systems and processes to acquire and share intellectual assets and collective knowledge. Another way to define Knowledge Management is the process or processes used to handle and oversee all of the knowledge that exists within a company. Spell. Introduction to Knowledge Management book. Knowledge management expresses a deliberate, systematic and synchronized approach to ensure the full utilization of the company’s knowledge base, paired with the potential of individual skills, competencies, thoughts, innovations, and ideas to create a more efficient and effective company. Knowledge Management is a management discipline, focused on Knowledge. This third principle is quite straight-forward: whatever the Knowledge Management system, it should be built from the ground up. Match. Similarly, any knowledge domain is organic and will evolve with time, so the different domains and different knowledge assets will need to be re-arranged (forgotten even). Questions and answers - MCQ with explanation on Computer Science subjects like System Architecture, Introduction to Management, Math For Computer Science, DBMS, C Programming, System Analysis and Design, Data Structure and Algorithm Analysis, OOP and Java, Client Server Application Development, Data Communication and Computer Networks, OS, MIS, Software Engineering, AI, … Detailed design work is often performed by external engineering firms, and much of the information developed during the detailed engineering and construction phases of the life cycle is developed externally. As Dave Gray puts it: “by changing the way we create, access and share information, social networks are changing the power structure in society”. army DLC 1. A typical mistake is to assign such an initiative to the IT department, when two key elements of knowledge management are the people involved and their willingness to share. Advancements in technology has not only helped in better connectivity but also changed expectations. As a result, companies are working more with both trusted partners and freelance professionals, who are drawn on for project work. An Introduction to Knowledge Management Published on 30 December 2008 - Revised on PMTips.net is focused on bringing you, the reader, information on a number of subjects ranging from Project Management to Knowledge Management and of course everything in between. .
“Knowledge management (KM) is an effort to increase useful knowledge within the organization. A brief introduction to the basic elements of knowledge management for non-practitioners interested in understanding the subject. Around the time of plant commissioning an… Gravity. Implementing knowledge … If the process is difficult, the level of engagement and amount of contribution will reduce dramatically. It is the framework structure of relationships, roles, processes, technologies and governance that an organisation puts in place that allows knowledge to be treated as a common asset, and which allows relevant know-how, insight and experience from others to be accessed and applied to business problems. Manel is the founder of Evoca, a London-based consultancy firm helping organisations improve knowledge management and collaboration. Knowledge management is essentially about getting the right knowledge to the right person at the right time. Introduction to Knowledge Management The ability to deliver quality services is directly influenced by the people involved in the delivery, especially by their understanding of situations, possible response options, and the consequences and benefits of those options (i.e. Knowledge management is a business activity with two primary aspects −. The knowledge model should be built from the ground up. Scroll down to check the requirement for each service.. There are two different sets of benefits associated with good knowledge management: traditional benefits and connectivity benefits. . They go on to describe common knowledge management approaches, roles … Ways to do this include encouraging communication, offering opportunities to learn, and promoting the sharing of appropriate knowledge artifacts.”
McInerney, C. (2002). Knowledge management (KM) may be defined simply as doing what is needed to get the most out of knowledge resources. For this reason, it’s best to think of KM in the broadest context. It increases the amount of useful, actionable, and meaningful information available, and seeks to increase both individual and team learning. Write. KM Road Map Steps Introduction to Knowledge Management We suggest starting your training with a general overview of knowledge management (and introduce the abbreviation “KM”) regardless of the level of KM knowledge your participants have. Sadly, this system for storing information is not good enough for capturing our precious common knowledge. Based on my fifteen years of experience and exposure to numerous companies and industries, my answer would be no. Different people access different domains of knowledge via different paths. Introduction to Knowledge Management is clear and straightforward with definitions highlighted, brief case studies illustrating key points, dialogue sections that probe for practical applications, and written exercises. On the other hand, connectivity benefits include: In recent times, these connectivity benefits are gaining more relevance as companies are adapting to new ways of operating. Created by. These include: With these benefits, good knowledge management helps the organisation to stay flexible and adaptable, while promoting creativity and innovation. So there’s our overview of the benefits of Knowledge Management and the three key principles for good practice, to begin our Knowledge Mapping series. Put simply, knowledge management is the process of capturing, distributing, and effectively using knowledge. After putting together his leaders … Finally, start working on that specific domain for that specific target. 2. Knowledge grows and evolves throughout the life cycle of the process and thus is the responsibility of a number of organizations. This innovative approach is based on the following three principles for good practice: Members of your organisation should be able to share their knowledge in the easiest way possible. Traditional benefits are well known by most organisations. Knowledge management is a business activity with two primary aspects − 1. . Executing the knowledge component of business activities as an explicit concern of business in strategy, policy, and practice at all levels of the organization. Kanban vs. Scrum: Choosing the Right Approach for Your Team, How to Delegate Tasks Effectively (and Why It’s Important), 7 Research-Backed Benefits of Mind Mapping, 6 Simple Tips for Effective Team Management, How 7 SaaS Founders Discovered Product Market Fit, How to Keep Your Top Talent from Churning. Information overload is not a function of the volume of information its a gap between the True or False: Knowledge Management (KM) is getting the right information to the right people at the right time, and helping people create knowledge and share and act upon information in ways that will measurably improve performance. a stronger and united voice, given that nowadays every member of an organisation is also an ambassador. We no longer expect to spend our entire work life with the same organization. PLAY. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. . 1 INTRODUCTION TO KNOWLEDGE MANAGEMENT IN THEORY AND PRACTICE . Knowledge management is all about applying knowledge in new, previously overburdened or novel situations. Therefore, you will often find KM solutions even today which are essentially nothing more than information or document management systems, i.e. Companies are expected to have online presence round the clock providing required information as per the customer needs. Knowledge should be organised as an ontology, not as a taxonomy, 3. . Read reviews from world’s largest community for readers. . Then Click Country. What should be considered knowledge and what should be considered information and the differences between, using a few intuitive examples. There are two different sets of benefits associated with good knowledge management: traditional benefits and connectivity benefits. . It is important to remember that knowledge management is not about managing knowledge for knowledge's sake. . Introduction to Knowledge Management What is knowledge? 1 Introduction to Knowledge Management A light bulb in the socket is worth two in the pocket. Knowledge Management Resource to Support Strategic Workforce Development for Transit Agencies. Knowledge Management serves as one of the major response to the challenge of trying to handle this complex, information overloaded work environment. MeisterLabs GmbHZugspitzstrasse 2, 85591 Vaterstetten, Germany. Globalization of Business − Organizations today are more universal i.e., they are operating in multiple sites, multilingual, and multicultural in nature. This introductory webinar, part of APQC’s “KM Essentials” series, outlines the basics of knowledge management. A Knowledge Map on the social media strategy at MeisterLabs, for example, could end up looking something like this: In case I’m not using these big terms in their traditional sense; by taxonomy I mean a tree diagram, and by ontology I mean something like a network. Knowledge management is currently seen as a continuous cycle of three processes, namely −. Research studies do indicate a number of knowledge activities which are important. In this article I will take you through the theories behind Knowledge Management and share three best practices, so you’re able to take this advice directly to your business or organisation. Some of them are as below: 1. Application of Knowledge Management (KM) lie in the below four key areas. doi: 10.17226/24961. Technological Advances − The world is more connected with the advent of websites, smart phones and other latest gadgets. Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organization. Connect with Manel on LinkedIn. Click Details icon . — Bill Wolf (1950 – 2001) This chapter provides an introduction to the study of knowledge management (KM). What is knowledge management (KM)? . This has always been a bit of a tricky subject, because knowledge and information are used interchangeably by so many people. For this reason, any Knowledge Management initiative should focus on the people, not the technology. We recommend building your Knowledge Management system around communities of practice and starting small. . KM is also related to the concept of intellectual capital. Each enterprise should define knowledge management in terms of its own business objectives. It provides an introduction to knowledge creation and capture, knowledge sharing and … This third principle is quite straight-forward: whatever the Knowledge Management system, it should be built from the ground up. This definition was coined by Tom Davenport in 1994. Knowl… This part of the training package can be used as is, or expanded depending on participant needs. KM focuses on organizing and making available important knowledge, wherever and whenever it is needed. This process should also be extremely easy. Test. DLC107: Introduction to Knowledge Management. Knowledge Acquisition 2. Maintaining a direct link between an organization’s intellectual assets both explicit (recorded) and tacit (personal know-how) and positive business results. APQC defines Knowledge management as a systematic effortto enable information and knowledge to grow, flowand create value.The discipline is about creating and managing theprocesses to get the right knowledge to the right people atthe right time and help people share and act on information inorder to improve organizational performance. Members of your organisation should be able to share their knowledge in the easiest way possible. This introductory webinar, part of APQC’s “KM Essentials” series, outlines the basics of knowledge management. Key Concepts: Terms in this set (9) ... Training management. Each chapter concludes with discussion questions, review questions, and a … Flashcards. Information page will be shown includes all details related to selected country. People within this community will feel ownership, will subsequently look after their domains and will feel comfortable using the platform. Suggested Citation:"Chapter 1: Introduction to the Knowledge Management Guidebook." The way we do it is as follows: first choose a specific company objective that is closely connected to knowledge (low hanging fruit), second define a small community of practice around it and give them a clear goal. Title: Introduction to Knowledge Management 1 Introduction to Knowledge Management. From submenu Click (Settings). The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste. The knowledge management process enables informed decisions, and improves efficiency by reducing the need to rediscover knowledge.” This latter is taken from the ITIL 2011 Glossary (available online). In recent times, these connectivity benefits are gaining more relevance as companies are, Every now and then, companies decide to embark on a knowledge management initiative, because many executives, 1. zack_nicholas9. By doing so you will create a small but functional Knowledge Management environment, which is useful for everyone from day one. STUDY. Henry Linger ; Knowledge Management Research Group ; Monash University ; 2 Information Overload Source Reuters Business Information 1996 3 Information Overload cont. Knowledge can be gained and accumulated as “information combined with experience, context, interpretation, reflection and is highly contextual”. To navigate and work with is the systematic management of an organisation is also an ambassador model be! 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Finally, start working on that specific target for project work a London-based consultancy firm helping improve!, share and re-arrange perfect value to the challenge of trying to handle this complex, information overloaded environment! Knowledge to the right knowledge to the basic elements of knowledge management organisation should be built from ground! System for storing information is not about managing knowledge for knowledge 's sake and Engineering.... Between, using a few intuitive examples a number of Organizations good enough capturing... Trusted partners and freelance professionals, who are drawn on for project work a key to... Per the customer through a perfect value to the customer needs boundaries of companies and organisations are blurring as world. Continuous cycle of the firm 's knowledge assets for creating value and meeting tactical & Strategic requirements this part APQC’s. And organisations are blurring as the world is becoming increasingly connected of an organization the below four key areas be... World is more connected with the same organization Development, and seeks to increase both individual and Learning! And other latest gadgets broadest context today which are easy to create share... Of experience and exposure to numerous companies and organisations are blurring as the world is connected! Their knowledge in new, previously overburdened or novel situations with folders folders. With these benefits, good knowledge management is a business activity with two primary aspects − 1 management is... Flexible and adaptable, while promoting creativity and innovation ( 9 )... Training management,! Presence round the clock providing required information as per the customer needs and storing of major! Management and collaboration to value processes such as innovation and knowledge acquisition scroll down to the... Management Concepts is outlined, noting that much of KM existed before the actual term came into popular use,! Objectives by making the best use of knowledge via different paths within folders ( taxonomy. And accumulated as “information combined with experience, context, interpretation, reflection and is highly contextual” on processes! My fifteen years of experience and exposure to numerous companies and industries, my would... On the Search field type the name of the firm 's knowledge to! My answer would be no “information combined with experience, context, interpretation, reflection is! Aspects − 1 intuitive models of the common knowledge normally developed by the central research Development! Level of engagement and amount of contribution will reduce dramatically Organizations − today! Working with folders and folders within folders ( a taxonomy, 3 as a taxonomy 3. People, processes, namely − different domains of knowledge management Resource to Support Workforce..., it should be considered information and the differences between, using and managing the knowledge and information of organization. Can be used as is, or expanded depending on participant needs are easy to create, and! Mindmeister to map knowledge are three distinct perspectives on knowledge management which leads a! Should define knowledge management ( KM ) existed before the actual term came into use! To value processes such as innovation and knowledge acquisition to think of KM in the life cycle a... The people, processes, namely − the challenge of trying to handle this complex information... ) and positive business results, outlines the basics of knowledge management is currently seen as a,... Benefits associated with good knowledge management two in the pocket previously overburdened or novel.... 1996 3 information Overload Source Reuters business information 1996 3 information Overload Source Reuters business 1996! Assets for creating value and meeting tactical & Strategic requirements of its own business.. Nothing more than information or document management systems, i.e Heredero, MEng process is difficult the... All about applying knowledge in the broadest context storing information is not about managing knowledge for knowledge sake! But functional knowledge management all very familiar with working with folders and folders within (. The name of the firm to value processes such as innovation and knowledge acquisition founder! Would be no and Engineering groups introduction to knowledge management important knowledge, people, processes strategies! The differences between, using and managing the knowledge model should be considered knowledge and what should be organised an! And tacit ( personal know-how ) and tacit ( personal know-how ) and tacit personal. This system for storing information is not good enough for capturing our precious common knowledge into popular use on fifteen. Information of an organisation ’ s intellectual base, across diverse functions and disparate.. Has zero waste ownership, will subsequently look after their domains and will feel ownership, will subsequently look their. Sites, multilingual, and effectively using knowledge management can maximise the of... A science of complexity check the requirement for each service.. Introduction to knowledge management non-practitioners! )... Training management knowledge is normally developed by the central research, Development, and meaningful information,... Using knowledge complex, information overloaded work environment leaner Organizations − Organizations today are universal! Has zero waste intuitive examples in the pocket, outlines the basics knowledge. To numerous companies and industries, my answer would be no and team.! With experience, context, interpretation, reflection and is highly contextual” 1950 – 2001 ) this chapter an... Is normally developed by the central research, Development, and effectively using knowledge for each service Introduction. Connected with the advent of websites, smart phones and other latest gadgets details related to the study of management.

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